How to cancel
- Email support@caizoncreations.com from the email address you used to book.
- Include your booking reference in the email.
- The cancellation counts from the moment we receive the email.
Refund schedule
| When we receive the cancellation | Refund |
|---|---|
| 60 days or more before 27 November 2026 | 100% of the amount paid, less payment-gateway charges |
| 30 to 59 days before 27 November 2026 | 50% of the amount paid |
| Fewer than 30 days before 27 November 2026, or no-show | No refund |
Substitution
A named substitute may take your place up to 14 days before the event at no charge. Tell us the substitute's name by email at support@caizoncreations.com before that deadline.
Organiser cancellation
If we cancel the event, we refund 100% of the amount paid, including payment-gateway charges.
How refunds are paid
Refunds go to the original payment method through the booking platform. We start the refund within 7 working days of approving the cancellation. Most refunds appear within 5 to 10 working days.
GST on refunds
GST follows the amount refunded. A partial refund carries GST on that part of the payment only.
Medical withdrawal
If you cannot take part for medical reasons, write to support@caizoncreations.com with a doctor's certificate. We handle these cases at the organiser's discretion.
Contact
For anything in this policy, write to support@caizoncreations.com.